Thousands of households and businesses in the UK have received warnings about potential disruptions to their heating and hot water supply during the upcoming winter season if they fail to upgrade their outdated meters.
Over 153,000 customers utilizing RTS meters are being advised to promptly contact their energy provider to schedule a meter replacement. This proactive step will ensure that their heating systems and hot water remain operational during the colder months, allowing them to continue benefiting from lower electricity rates during off-peak hours.
Since the start of 2025, energy suppliers have replaced more than 250,000 RTS meters nationwide. However, there are still 172,000 RTS meters in need of replacement across Great Britain, with only 19,000 appointments scheduled so far.
Peter Senyk, a retired prison officer from East Renfrewshire, shared his positive experience of having his meter replaced efficiently in just 40 minutes. He emphasized the seamless process and even received a follow-up call from the engineer to ensure everything was functioning correctly.
Following the installation of a smart meter, Peter has enjoyed automated meter readings and real-time energy monitoring on his phone, leading to cost savings through participation in an energy-use reward program.
Encouraging others with RTS meters to take action promptly, Peter highlighted the benefits of upgrading and the positive impact it had on his energy management. Smart meters come at no extra cost, facilitating energy tracking and access to savings initiatives. The outdated RTS technology, introduced in the 1980s, is now nearing its operational end, posing risks of potential failures that could disrupt essential services like heating and hot water.
As the infrastructure supporting the RTS signal becomes increasingly vulnerable, customers are urged to address any related issues promptly to avoid unexpected disruptions in heating or hot water supply, particularly in regions where the RTS signal has been phased out.
Ned Hammond, Deputy Director of Policy (Customers) at Energy UK, stressed the importance of taking proactive measures as the aging infrastructure poses challenges. With the winter season approaching, maintaining functional heating systems is crucial, and customers are advised to act swiftly to ensure uninterrupted warmth and comfort when needed the most.