Ashton-Vitaly Evdosin purchased a certified pre-owned Volvo last autumn with confidence in its thorough inspection process. However, upon driving the SUV home, he noticed a clunking noise from the rear suspension, leading to the discovery of a leaking rear shock. Subsequently, the parking brake warning light illuminated, eventually traced back to a broken wire in the 2021 XC60 Recharge.
Of particular concern was the persistent activation of the check engine light. Despite several checks and repairs, including a catastrophic failure of the electric motor powering the rear wheels, Evdosin faced ongoing issues. Notably, none of these issues were identified in the dealership’s inspection report, prompting Evdosin to question how the SUV received certification in the first place.
Expressing his dissatisfaction, Evdosin called for Volvo to take responsibility and declare the vehicle unsuitable for sale. He emphasized the need for accountability, especially considering the vehicle’s significant problems post-purchase. Evdosin, a university student, highlighted the challenges he faced due to the SUV’s recurring issues and the lengthy repair processes.
The concept of a “certified pre-owned vehicle” implies a comprehensive inspection at the dealership, providing buyers with a thorough assessment of the car’s condition. However, George Iny, the executive director of the Automobile Protection Association, revealed that some dealerships skip these inspections for fear of hindering potential sales, casting doubt on the certification process.
In Quebec, certified pre-owned vehicles typically fall under five years old, with mandatory warranties offered by both dealerships and manufacturers for varying durations. Jesse Caron from CAA Quebec stressed the importance of reviewing inspection reports and obtaining a CARFAX report to assess the vehicle’s history and condition accurately. He advised consumers to seek second opinions from independent mechanics to potentially negotiate lower prices based on any undisclosed issues.
Evdosin, disappointed by the undisclosed problems in his certified pre-owned Volvo, rejected the manufacturer’s compensation offer and pursued legal action. Despite his extended warranty covering subsequent repairs, Evdosin remained dissatisfied with the vehicle’s overall reliability and sought a full refund from the dealership.
In light of Evdosin’s predicament, Iny noted that existing consumer protection laws may not apply due to the vehicle’s age. Although Quebec introduced an “anti-lemon” law in 2023, it primarily safeguards newer vehicles against severe defects, leaving Evdosin’s case outside its scope. Iny acknowledged Evdosin’s fortunate warranty coverage but advocated for enhanced consumer protections, including reimbursement for legal fees in such situations.
Volvo Car Canada responded to Evdosin’s concerns, emphasizing their commitment to customer safety and the rigorous certification process for their vehicles. The company acknowledged Evdosin’s case and pledged to investigate the matter further in collaboration with the dealership. Despite Evdosin’s hopes for a resolution, he recognized the potential challenges of pursuing legal action against Volvo due to associated costs and complexities.