Morrisons customers are expressing anger following the implementation of a new fee for ATM withdrawals. Stakeford shoppers have voiced their dissatisfaction on the local Morrisons Daily convenience store’s Facebook page regarding this recent change.
The cash machine is managed by an external provider, meaning that pricing decisions are not under the store’s control. This fee adjustment is reportedly part of a trial occurring in a few Morrisons Daily outlets.
A customer anonymously shared, “The cash machine at Morrisons Daily now charges a fee for withdrawing YOUR cash.” Another customer mentioned contacting their Member of Parliament in response to this development.
According to the Payment Choice Alliance, nearly 19,000 free-to-use ATMs have vanished from UK high streets since January 2018. The average UK adult withdrew £1,352 from ATMs in 2025, marking a 5% decrease compared to the previous year.
Morrisons reported annual losses of £381 million for the year ending October 26, primarily due to a £281 million interest expense on its debt. Despite this, the losses improved from £414 million in the prior period. The company, owned by US private equity firm Clayton, Dubilier & Rice, reduced its debts by 10% but ended the year with a debt of £3.1 billion.
Morrisons attributed its financial challenges to increased costs and an IT systems outage caused by a cyber incident just before Christmas 2024, affecting product availability. However, the company saw a 3.4% growth in like-for-like sales over the Christmas period, with strong demand for its premium own-brand range boosting sales by 17.4%.
Rami Baitieh, Morrisons’ CEO, lauded the company’s performance in a competitive market, highlighting the growth in like-for-like sales, stable EBITDA, and market share retention over the year.